FAQ

About Transatel DataSIM

What is a data SIM card?
What is the difference between mobile SIM and data SIM card?
How does a roaming SIM work?
What is a recurring data plan?
What is a data plan?
Which data plan is cheapest?
What is a data SIM?
What is a data enabled SIM card?
What is a Travel SIM card?
What is an international SIM card?
What is an MVNO or Mobile Virtual Network Operator?

Compatibility

Can I use a phone SIM in a 4g router?
Can I use a data only SIM in my phone?
Can I use my SIM card with a personal hotspot or a pocket Wi-Fi?
Can I use my SIM card with iPads?
Will Transatel DataSIM work with my handset, tablet or pocket Wi-Fi?

Rates & Coverage

Where can I find your pay-as-you-go rates?
Are there hidden fees?
Does my credit expire?
Does my SIM card expire?
How much are your data plans?
How much is a data SIM card?
Where can I find the prices for your data SIM cards?

Payments, Orders & Delivery

How does delivery work?
How do I track my order?
Is there free shipping?
Can you send SIM cards or pocket Wi-Fi/hotspots to my destination?
How much is the delivery fee?
How long will it take for my order to be delivered?
Can I get my product delivered to the hotel or apartment where I will be staying?
I have not received the sim card that I ordered, what should I do?
Can I buy a SIM card for data only?
What is 3D secure?
What is Ingenico ePayments?
How can i make sure the online payment is safe?

Selfcare

I have forgotten my password/username, what should I do?
How to recharge my account?
How can I purchase data plans?
When do the data plans expire?
How can I purchase my recurring data plan?
How can I create my Transatel DataSIM account?
Can I have multiple data plans at the same time?
What happens when my recurring data plan expires while I have remaining data?
How do I check the balance on a data plan?
How do I check the balance on my SIM card?
What is the My DataSIM selfcare App?
How to delete my Transatel DataSIM account?

Troubleshooting

How to enable data roaming on my iPhone?
How to enable data roaming on Android device?
How do I update the APN settings on my iPhone?
How do I update the APN settings on my Android device?
How do I set my mobile network to 4G/LTE on my iPhone?
How do I set my mobile network to 4G/LTE on my Android device?
How do I view or modify the settings of my Huawei hotspot?
When I open URL 192.168.8.1 (Huawei interface), the « admin » password is not accepted, what should I do?
What is a GUI (Graphical User Inerface)?
I can't connect to the Internet, what should I do?
How do you use data on a SIM card?
What are APN settings?

Miscellaneous

I need a replacement sim card, what should I do?
Why do I need to provide my personal information?
Do I need to provide any personal information?
I am using Transatel DataSIM in Japan but data connection does not work with my smartphone?
I'd rather subscribe to a postpaid data offer, what should I do?
Can i activate my eSIM using Transatel DataSIM?
Where can I download an eSIM?
I can't find an answer to my question. how can I contact you?
How do I activate my SIM card?
How do I make an SMS?
How do I make a call?