Customer Service for unreceived orders

I have not received the sim card that I ordered, what should I do?

Below is the amount of time we estimate it should take your SIM to arrive, once dispatched. We do not guarantee exactly how long it will take for your order to arrive because we cannot account for postal issues:

To the European Union: 4-7 working days
To the rest of the world: 7-12 working days

For more detailed information about shipping check out our Delivery Information page.

If your SIM has not arrived within the time frames above, please contact with your name, order number, date of purchase and any other useful information. We will then investigate as to why your SIM card has not arrived as planned.