Troubleshooting steps – Cannot connect to the Internet

I can't connect to the Internet, what should I do?

If you are not able to connect to the Internet please first check that:
• Your APN settings are configured correctly (See detailed instructions to configure your APN here)
• Your data roaming option is enabled (See detailed instructions to enable the data roaming option here)
• You still have credit or a Data Plan on your account by going on
• You have signal bars showing on your device's screen
If all those elements are fine, contact our Customer Service by phone: +33 174 957 511 or by email:
Make sure you give the maximum information in your email so we can assist you:
• SIM number
• Problem description
• Is it permanent or did it work before?
• Your exact location and time (if you can